1. Agreement to terms

By accessing our website, purchasing any service or product, or booking a call with [Business Name] ("we", "us" or "our"), you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding. If you do not agree, please do not use our services.

2. Services

[Business Name] offers coaching, mentoring and digital products including but not limited to 1:1 coaching programs, group programs, online courses, workshops and downloadable resources. Full details of each offering are provided on the relevant service or sales page.

We reserve the right to modify, suspend or discontinue any service at any time with reasonable notice.

3. Bookings and appointments

When you book a discovery call or coaching session, you agree to:

Attend at the scheduled time or provide at least 24 hours notice if you need to reschedule

Respect the time and energy of your coach by arriving prepared and on time

Use the video conferencing link provided — sessions are conducted via Zoom or an agreed alternative

Missed appointments without adequate notice may be forfeited without rescheduling.

4. Payment

All payments are processed securely via Stripe. By completing a purchase you authorise [Business Name] to charge the amount stated at the time of purchase.

Where payment plans are offered, you agree to all scheduled payments for the full duration of the plan. Missed or failed payments may result in paused or terminated access to services until payment is resolved.

All prices are displayed in [Currency] and are inclusive of any applicable taxes unless stated otherwise.

5. Refund policy

Due to the personalised and digital nature of our services and products, we do not offer refunds once:

A coaching program or session has commenced

A digital product has been downloaded or accessed

A group program has begun

If you have concerns about your purchase before accessing it, please contact us at [email address] within 48 hours and we will do our best to find a fair resolution.

We are committed to delivering exceptional value. If you experience a genuine issue with our services, please reach out and we will work with you to address it.

6. Coaching disclaimer

Coaching is a professional relationship that supports personal and professional growth. It is not therapy, counselling, medical advice, legal advice or financial advice.

[Business Name] does not diagnose, treat or cure any physical or mental health condition. If you are experiencing a medical or mental health concern, please seek the support of a qualified professional.

Results from coaching vary and are not guaranteed. Your outcomes depend on your own commitment, effort and circumstances. Testimonials shared are individual experiences and do not represent typical results.

7. Intellectual property

All content, materials, resources, workbooks, templates, course modules, recordings and other materials provided by [Business Name] are protected by intellectual property law and remain the sole property of [Business Name].

You may not:

Share, reproduce, distribute or resell any materials without written permission

Use our content for commercial purposes without prior agreement

Record sessions without express consent

Personal use of materials for your own business growth is permitted and encouraged.

8. Confidentiality

We respect the sensitive nature of the coaching relationship. Information shared within sessions is treated with the utmost confidentiality.

Exceptions apply where we are required by law to disclose information, or where there is a risk of harm to yourself or others.

We ask that clients extend the same respect to group settings — information shared by other participants in group programs or communities should be kept confidential.

9. Limitation of liability

To the fullest extent permitted by law, [Business Name] shall not be liable for any indirect, incidental, special or consequential damages arising from your use of our services or products.

Our total liability to you shall not exceed the amount you paid for the specific service or product giving rise to the claim.

10. Website use

By using our website you agree not to:

Use the site for any unlawful purpose

Attempt to gain unauthorised access to any part of the site

Transmit harmful, offensive or disruptive content

We reserve the right to terminate access for anyone who violates these terms.

11. Third party links

Our website may contain links to third party websites. These are provided for convenience only. We have no control over their content and accept no responsibility for them or for any loss or damage that may arise from your use of them.

12. Changes to these terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated date. Your continued use of our services following any changes constitutes your acceptance of the updated terms.

13. Governing law

These Terms and Conditions are governed by the laws of [Country / State / Territory]. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of [Jurisdiction].

14. Contact us

If you have any questions about these Terms and Conditions please contact us at:

[Business Name] [Email address] [Website URL] [Country]